Pending Orders Report

Modified on Thu, 26 Oct 2023 at 11:58 AM

Using this feature, you can see which of your customer's orders are still being processed.


When an order is received and you pay the invoice, it is then fulfilled by us. This pending orders report lets you review which active orders are still awaiting dispatch.


When you first start using SD Connect, or if you have filtered out all the available records, you will see the following screen:



Once there is relevant data to display, or you clear the filter, you will have access to the full report.


The fields in the report are as follows:


FieldDescription
Order IDThe SD Connect order number
External reference numberThe order number from your sales channel
DateThe date the order was raised
TimeThe time the order was raised
StatusPayment status of the order on the supplier's system
ShippingCurrent shipping status
Order totalThe total value of the order


Filtering the report


To make changes to the information displayed, use the 'filter' options:


  1. Enter the customer's details (contact name, email or postcode) in the search box or select a time period to filter the results shown.
  2. Click 'apply'.

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