Reviewing Your Orders

Check the status of your orders to help respond to your customer queries.

Viewing your orders

1. Select the orders option in the left-hand menu.

2. You can search for an order using the order ID, a product SKU number or title of an item in the order.

3. Alternatively you can use the filters to narrow down the order you're looking for.

a. Order status lets you find orders based on, among other options, whether they have been dispatched yet.

b. Payment status can let you see if there has been an issue with your orders invoicing.

c. Date lets you choose a specific day or a time period the order you are looking for was placed.

d. Click apply to use the options you choose to affect the order list.

4. If a filter (shown in pink) is no longer needed, you can hover the mouse over it and click the 'x' to delete the filter.

5. The symbols on the order show its current status.

a. Payment status - Shows if the order is Paid/Unpaid/Refunded. Payment 

b. Shipping status - Shipped/Unshipped. Shipping

c. Order cancelled. Cancelled

d. Order notes. Other specified reason.

6. You can click on the order number (in blue) to open the order and review it.

7. The order details button lets you review the current status of the order in detail. Click cancel to close.

8. The order audit button lets you see if the order has been updated or changed by its journey through our system. Click cancel to close.

9. The back button will take you back to the list.

If an order shows QUEUE instead of an order number, then it is in the process of being invoiced and paid, before it can be dispatched.

As your supplier, we understand it's important for you to understand the status of your orders as this will help to manage any queries your customers may have on delivery timescales. 

When our system downloads your orders from an integrated sales channel, it will check if they are linked to our product and display them immediately. If an order is for a item not supplied by us, the order will not show on the platform for four days while it attempts to find a match.

Cancelling an order

If your customer changes their mind, and the order is not yet shipped, it can be cancelled.

1. Select the orders option in the left-hand menu.

2. Use the filters to narrow down the order you're looking for.

   a. Order status lets you find orders based on, among other options, whether they have been dispatched yet.

   b. Payment status can let you see if there has been an issue with your orders invoicing.

   c. Date lets you choose a specific day or a time period the order you are looking for was placed.

   d. Click apply to use the options you choose to affect the order list.

3. If a filter (shown in pink) is no longer needed, you can hover the mouse over it and click the 'x' to delete the filter.

4. When you have identified the order, it should have a set of three vertical dots to the left of the order. Click them to open a menu.

5. Click cancel order if the option is available.

   a. Select the reason for cancelling the ticket and apply it.

6. If cancel order is not available, then please contact us as soon as possible so that we can do our best to stop the order before it's dispatched.

Manual Orders

Follow this guide to create a manual order on SD Connect:

1. Click on orders to open the order screen.
2. Click on the add order button.
3. In the new order that opens, you need to first enter the details and address of the recipient under delivery details.
4. Click save.
5. Click add item to search for, and add an item to the order.
6. If you want more than one of this item, change the number under qty.
7. Repeat step 5 if you want more than one product in the order.
8. Select a shipping service
9. Click complete order to finish, you will then be prompted to pay for the order.
10. Once the order has been paid for, it will be sent through to us to be processed and dispatched.